INTRODUCTION

At the International Trade Hub Limited, we know that your privacy is very important to you and we understand that you care about how your personal data is used online. We will only collect and use your personal information in line with the 2018 General Data Protection Regulation (GDPR), and as outlined here.

If we need to use your information for any reasons not set out in this policy, we will contact you in advance for your permission and will not proceed without your permission.

We will only use your personal information to respond to an enquiry, to offer you a better experience when dealing with us or to let you know about information which we feel is of genuine interest to you based on your preferences.

The International Trade Hub Limited, are the data controller for http://theinternationaltradehub.com, for which this policy applies. When you submit your personal information via our website and provide your consent to be contacted in future, you agree to the transfer, storage and processing of your information as explained in this policy.

By agreeing to our cookie policy upon entering our website, you allow us to collect statistical information about the way that our website is being used for us to continually improve the experience. If you choose not to provide consent to the use of cookies, some features of our website may not work as intended.

We will take all necessary steps to ensure that your data is treated securely and in line with this privacy policy. If you don’t agree to our use of your personal data as set out below, please do not continue to use our website.

WHAT INFORMATION DO WE COLLECT AND WHY?

Depending on how you use our website, we may request certain personal information about you. This may include your name, address, email address, and telephone number. The purpose of collecting this information is so that we may contact you in the future for one of the reasons below:

  • If you have emailed us with a question or made an enquiry, we will use your contact details to reply to you;
  • If you download a brochure from our website we may request an email address, however we will only contact you in future if you have asked us to do so by ‘opting-in’ to marketing emails;
  • If you were to sign up to receive news and offers from us and provide consent for us to contact you by ticking the ‘opt-in’ box, we will use your contact details to send you marketing emails.

Our website also uses Cookies (please see our cookie section) to collect statistical data about the way that our website is being used. This may include your IP address, operating system, device and browser. This data is used to improve the experience and performance of our website based on patterns of user behaviour identified over time.

HOW DO WE USE YOUR INFORMATION?

If you submit your personal information via our website, we will ensure that the data is processed and stored securely and only used for the purposes for which it was collected. We will not keep your personal information for longer than is necessary or use it in any way which is not outlined in this privacy policy.

We may use your personal information to contact you from time to time. However, we will only contact you if you have given us permission to do so. We may use your data for the following reasons:

  • To reply to an email enquiry or feedback from you;
  • Emails containing news and offers (only if you have given consent to receive marketing emails);
  • To monitor how our site is being used for to improve the experience (cookies); and
  • To ensure that we only send you information about the things that you have expressed an interest in.

MARKETING AND CONSENT

If we have your permission, we will use your data for marketing purposes, which may include contacting you by email, telephone, text message or post. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with the General Data Protection Regulation (GDPR).

When submitting your data on our website, you may be presented with the option to ‘opt-in’ to receiving marketing communications in the future, if you so wish. We will only use your information to contact you for marketing purposes if you have provided clear consent for us to do so, by ticking the ‘opt-in’ box. Furthermore, we will only contact you via the method of communication that you have consented for us to use (i.e. email, telephone or text).

We will only send you information about matters that we believe are of genuine interest and value to you. However, if you wish to remove your consent to receiving marketing information at any time, you can unsubscribe using the links provided in our emails or contact marketing@theinternationaltradehub.com to have your information permanently removed from our marketing database.

YOUR RIGHTS UNDER GDPR

As a user of our website and in line with the 2018 General Data Protection Regulation (GDPR) you have the following consumer rights:

  • The right to understand how we plan to store and process your information (i.e. the measures taken to keep your information safe and what we plan to do with your information);
  • The right to access your personal information (on request we can provide you with a copy of all the personal information that we have about you);
  • The right to change or delete any incorrect personal information that we hold about you;
  • The right to be forgotten – (i.e. to have your information removed from our databases permanently);
  • The right to restrict or prevent the storage or use of your personal data (this includes the right to restrict the way that we use your information from first use of the site and the right to change your preference at any point in the future); and
  • The right to contact the Information Commissioner’s office (ICO) if you feel that your enquiry regarding your personal information has not been adequately managed.

To make an enquiry regarding personal data, to request access to your information or to request your removal from our database please contact us by sending an email to marketing@theinternationaltradehub.com.

WILL YOUR INFORMATION BE SHARED WITH ANY THIRD PARTIES?

We will not share your personal information with any third party for any purposes, other than as stated below:

  • We use Google Analytics to collect statistical data about the way that our website is being used.

We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights. For further information regarding your rights under GDPR, please contact the Information Commissioner’s Office (ICO).

HOW LONG DO WE KEEP YOUR DATA?

We will not keep hold of your personal data for longer than is necessary, which will depend upon the reason for submitting the data, as outlined below:

  • If you have submitted your personal information via our website but have not provided consent for us to contact you in the future, your data will be removed from our database by the last day of the following calendar month. We will ensure that all data without the correct permissions is removed from our database monthly.
  • When you consent to future marketing communications we will retain your information for a period of up to 3 years before checking that you wish to remain opted-in to our marketing database.
  • To withdraw your consent to receiving marketing emails at any time, unsubscribe using the link in the footer of our emails or by request at marketing@theinternationaltradehub.com

COOKIES

Cookies are small text files which are delivered onto your computer by websites that you visit. Our website uses cookies to track certain information about the way our website is being used. The data that we gather for this purpose may include your IP address, browser, device, and operating system.

Whilst data which is generated from cookies can be used to identify the behaviour or IP location of a unique user, its purpose is to find patterns of behaviour amongst large groups of users rather than an individual.

Some of these cookies are essential to make our websites work properly. Other types of cookie help us to provide you with a good experience when you browse our website. By collating statistical information about how our website is used, we can use the data to continually improve to provide a better overall experience.

By continuing to use our website you are agreeing to our use of cookies in the manner described in this policy. You can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). If you choose to remove cookies however, parts of the site may not work properly or your use of the site may be impaired. The cookies that we use are for the purposes of gathering statistical data using Google Analytics.

All Cookies used by and on our websites are used in accordance with current guidelines from the Information Commissioner’s office (ICO).

HOW AND WHERE DO WE STORE YOUR DATA?

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website.

Data is retained in a secure UK cloud-based location, which can only be accessed via a limited number of people.

WHAT DOES / DOESN’T THIS PRIVACY POLICY COVER?

This Privacy Policy applies only to your use of our website as listed in the introduction.

Our website may contain links to other third party websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

The policy is relevant to website owned by the International Trade Hub Limited. If the business changes hands at any time in the future, any personal data provided will be transferred over to the new owner with permission to use that data only for the same purposes for which it was originally collected by us.

If any of your data is to be transferred to a new owner, you will be contacted in advance and be given the option to have your data deleted or withheld from the new owner.

If the International Trade Hub Limited acquires a new business and receives their data, the individual will be informed that we have acquired their personal information and given the option to have their data removed.

CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time without prior notice. Any changes to the policy will be updated on our website and we will take reasonable steps to highlight that the policy has been updated by way of a temporary notice in the footer of the website.

Latest update: May 18, 2018